FREQUENTLY ASKED QUESTIONS
1. What are the modes of Payment?
We at the Ecakezone.com provide you the perfect service at lowest possible cost to save your money,keep our administration costs low and provide you 100% security. By accepting Credit Cards.We accept all VISA / MASTER CARD / AMERICAN EXPRESS / JCB / MAESTRO / DINERS and Also Can Accept For our International Customer in USD through PayPal. We can accept All Indian Bank Net Banking, Paytm ,Google Pay, Phone Pe & UPI
2. What if I do not receive an order confirmation Via Email?
You Will receive an confirmation email shortly after we receive your order. If you do not receive this email within 1 hours Please feel free to contact us @ +91 9714117084 & +91 9067400405 or write to us at ecakezone@gmail.com
3. Does Ecakezone.Com provides midnight delivery in Surat as well? Is there any extra charge for it?
Yes, we do provide midnight delivery in All Surat City Area. The midnight delivery time is from 10:30 PM to 11:59 PM. Although we try our best to deliver order as close to 23:59 as possible, it is always suggested to have midnight orders placed well on time. We charge Rs. 199 extra for midnight delivery
4. Can I change the Delivery address or Delivery date of Order?
We will change the delivery address or delivery date as long as your order has not been delivered. Or is not on its way to being delivered. To request a change to delivery address, Please contact us @ +91 9714117084 & +91 9067400405 or write to us at ecakezone@gmail.com
5. Is it safe to use my Credit /Debit Card Online?
Our Payment gateway is a Verisign Secured gateway and Your Credit Card information is encrypted and is sent for processing using SSL ( Secure Socket Layer) technology. Even we do not get the card number etc.
6. Do you store the Credit/Debit/Net Banking Details?
No, we will not store any of the Credit/Debit/Net Banking details.
7. My transaction could not be completed, but why my account has been debited?
For unsuccessful transaction eg Payment failure / Incomplete transaction where your account has been debited but there is no order confirmation from Ecakezone. In such case the debited amount will be automatically recredited back into your account in 5 to 20 business days. Further you are always welcome to contact us @ +91 9714117084 & +91 9067400405 or write to us at ecakezone@gmail.com any clarification.
8. Whether Cash on delivery available?
No, the cash on delivery option is not available. We accept payment through Credit card/Debit card/Net Banking/Cash card.
9. What happens if the flowers/cakes are not delivered in time?
Once you place your order, we will try its utmost to deliver the gift at the place and date you have specified. Circumstances beyond our control like difficulty in tracing the recipient’s address or natural calamities like cyclone, flood and even irritants like roadblocks and traffic jams may hinder our goal to deliver promptly. If the delay in delivery is on our part – we will refund your order. No claims for refunds can be entertained if the delay is not due to our fault or if they were caused by reasons beyond our control, including but not limited to riots, curfews, violence, natural disaster,traffic or access restrictions or any situations not in our control.
10. How safe is my personal information?
Ecakezone.com does not rent or sell information they receive from web orders or email registrations to third parties.All your information will be kept confidential.
11. How do I know that the gift has been delivered on time?
We generally Mail to the Sender Email Id On Billing Details regarding confirmation of Order and update the status of the order within 6 to12 HRS of delivery.
12. What happens if the recipient is not at home when the gift arrives?
If the recipient is not at home a note is left on the recipient’s door with a local contact number, informing them of the arrival of the gift. In such case, if the recipient does not contact us or contacts us so late that the perishable gift gets spoilt, it will not be our responsibility to provide a replacement.
13. Whether the product delivered will be same as displayed in your website?
No. Flowers Decoration and Cake Decoration Shown in this Picture may differ in shape, color and size depending on availability and the City.
14. Will my Order Deliver on same day I order?
Orders Placed before 2:00 PM IST will be considered for Same Day Delivery But Orders Placed on Occasions Like Valentines day,Fathers day,Mothers day. Diwali, Rakhi etc may not be considered for same day delivery.
15. Do you deliver Order on Sundays and National Holidays?
Orders placed for Sunday and National Holiday are not guaranteed for delivery but you can call us @ +91 9714117084 & +91 9067400405 or write to us at ecakezone@gmail.com and get the confirmation of delivery.
16. Can you deliver my message with the gift?
Your gift message will be written on a card that accompanies your gift. Please be sure to include your personalized message at the time of placing your order in the box provided in the shopping cart.